Privacy Policy
We take your privacy
seriously, and we want you to know how we collect, use, share and protect your
information. In addition to this Privacy Policy, users of the PhilCare Site
should consult the PhilCare Terms and Conditions of use as well as any product
specific terms and conditions that apply.
This policy applies
to PhilCare.com.ph and other Web locations under PhilCare’s control.
What Information We Collect
We respect the right
to privacy of all visitors to the PhilCare Site. We do not collect information
that would personally identify you unless you choose to provide it. For
example, if you choose to join the community at the PhilCare Online Community,
the Privacy Policy and Terms and Conditions of use of that site apply. The
personal information that you submit is shared only with those people in the
PhilCare organization who need this information to respond to your question or
request. Information submitted through PhilCare Site’s online forms may be
collected to ensure technical functionality. It will also be utilized to
address any inappropriate use of our website. We do not save personal
information to use for other purposes, nor do we provide it to any other
organizations.
Email Communications, Newsletter, and Related Services
PhilCare.com.ph provides you with the opportunity to receive communications from us or third parties. You can sign up for a free email newsletter. You can unsubscribe from this newsletter at any time.
Email communications
that you send to us via the email links on our site may be shared with a
customer service representative, employee, medical expert or agent that is most
able to address your inquiry. We make every effort to respond in a timely
fashion once communications are received. Once we have responded to your communication,
it is discarded or archived, depending on the nature of the inquiry.
The email
functionality on our site does not provide a completely secure and confidential
means of communication. It’s possible that your email communication may be
accessed or viewed by another Internet user while in transit to us. If you wish
to keep your communication private, do not use our email.
You may decide at
some point that you no longer wish to receive communications from our site. To
stop receiving communications, send an email message to
customercare@philcare.com.ph or send regular mail to the following postal
address:
PhilCare Website
Master
5/F iACADEMY Building
6764 Ayala Avenue
Makati City, Philippines
Surveys
We occasionally
survey visitors to our Site. The information from these surveys is used in
aggregated, de-identified form to help us understand the needs of our visitors
so that we can improve our Site. The information may be shared with third
parties with whom we have a business relationship. We generally do not ask for
information in surveys that would personally identify you; if we do request
contact information for follow-up, you may decline to provide it. If survey
respondents provide personal information (such as an email address) in a survey,
it is shared only with those people who need to see it to respond to the
question or request, or with third parties who perform data management services
for our site. Those third parties have agreed to keep all data from surveys
confidential.
IP Addresses
The Web server
automatically collects the Internet Protocol (IP) address of the computers that
access our Site. An IP address is a number that is assigned to your computer
when you access the Internet. It is not truly personally identifiable information
because many different individuals can access the Internet via the same
computer. We use this information in aggregate form to understand how our site
or advertisements from PhilCare are being used and how we can better serve
visitors.
Cookies
We collect
information about visitors to our Site using “cookies” (see definition on
Webopedia) and similar technology such as Web beacons, Web bugs, pixel tags,
and so on. We use this technology to recognize a repeat visitor and offer the
visitor a set of services or information requested in a previous visit. We use
session cookies to track a visitor’s path through our site during a visit, to
help us understand how people use our site.
How We Use the Information We Collect
We use the information we collect for things like:
·
Fulfilling orders and requests for products, services or
information
·
Processing returns and
exchanges
·
Tracking and confirming
online orders
·
Delivering or installing
products
·
Marketing and advertising
products and services
·
Conducting research and
analysis
·
Communicating things like
special events and surveys
·
Establishing and managing
your accounts with us
·
Identifying you on our
websites and tailoring advertisements and offers to you (both on our websites
and on other websites) based on your interactions with us in our stores and
online
·
Operating, evaluating and
improving our business
Data Retention
We will retain your
information for as long as your account is active or as needed to provide you
services, comply with our legal obligations, resolve disputes and enforce our
agreements.
Sharing and Disclosure of Information
·
We will not share any
personally identifiable information we receive from you with any parties
outside of PhilCare, subject to the following exceptions and parameters:
·
We may share your
personally identifiable information with third parties who we have engaged to
help us provide the services. In each case, we will ensure that these third
parties have agreed not to use or disclose your personal information except to
help us provide the services.
·
As noted
above, PhilCare, may provide third parties access to your IP address and email
address in connection with our newsletters and surveys.
·
We may
provide third parties with aggregate statistics about our visitors, traffic
patterns and related site information. These data reflect site-usage patterns
gathered during visits to our website each month, but they do not contain behavioural
or identifying information about any individual member unless that member has
given us permission to share that information.
·
To help us
determine the effectiveness of PhilCare advertising, we work with Web analytics
tools hosted by third parties who receive non-identifiable information from
your browser, including the site or the advertisement you came from, your IP
address, your general geographic location, your browser and platform
information, and the pages you view within our site.
·
We may be
compelled to release information when required by authorized law enforcement
investigations or other valid legal processes.
Use of Cookies by Advertisers
Our sponsors and advertisers and their ad servers may use cookies when
you view pages on our Site. They use those cookies to collect non-personal
information as a way of measuring the effectiveness of their advertising, or to
provide advertisements about goods and services that may be of interest to you
or to avoid running the same ads to you over time. We do not control these
third parties’ use of cookies or how they manage the non-personal information
they gather through them. However, our sponsors and advertisers have agreed
that they will not collect any personally identifiable information from our
site visitors while they are on philcare.com.ph. If you click on an
advertisement on philcare.com.ph and visit a site maintained by one of our
sponsors or advertisers, please be aware that we are not responsible for the
privacy practices of that site. You should read the privacy policies of each
site you visit to determine what information that site may be collecting about
you.
Ads by Google
Note that Google, as a third party vendor, uses cookies to serve ads on
our site. Google’s use of the DART cookie enables it to serve ads to our site
users based on their visit to our site and other sites on the Internet. No
personally identifiable information is collected as part of Google’s process.
Users may opt out of the use of this DART cookie by visiting Google’s privacy
document.
If you would like more information about these practices and to
know your choices about not having this information used by these companies,
visit the Network Advertising Initiative. Some ad servers allow you to opt out
of anonymous data collection through the use of cookies. To do so, you must opt
out of such data collection with each individual site. You can opt out of
cookies for several ad servers by visiting the Network Advertising Initiative
gateway opt-out site. At that site you can also review the privacy policies of
those ad servers.
Third Party Ad Network Providers
PhilCare may also use a third party ad network provider to help present
advertisements on this website. Third party ad serving enables PhilCare to
target advertisements on philcare.com.ph to you for products and services you
might be interested in. These third party network advertisers, along with other
advertisers and sponsors on the website, may use cookies, Web beacons (also
called single pixel GIFs or action tags) or similar technologies (and, in the
case of cookies, access them on your computer if you choose to have cookies
enabled in your browser) to serve you advertisements tailored to interests you
have shown by browsing on this and other sites you have visited, to determine whether
you have seen a particular advertisement before, to avoid sending you
duplicated advertisements and to serve you advertisements on other sites. In
doing so, the provider collects nonpersonal data such as your browser type,
your operating system, Web pages visited, time of visits, content viewed, ads
viewed and other clickstream data. The use of third party cookies, Web beacons
and similar technologies by these ad network providers is governed by each
third party’s specific privacy policy, not this one. Please visit Network
Advertising Initiative to learn more about the information collection practices
and opt-out procedures of third party ad networks we may use.
Protecting Your Privacy
Whether you are visiting the PhilCare Site or in one of our clinic
locations, we use reasonable security measures to protect the confidentiality
of personal information under our control and appropriately limit access to it.
We use a variety of information security measures to protect your online
transactions with us. The PhilCare Site uses encryption technology, such as
Secure Sockets Layer (SSL), to protect your personal information during data
transport. SSL protects information you submit via our website, such as
ordering information including your name, address and credit card
number. If you choose a direct payment gateway to complete your purchase,
your card information is encrypted and processed using Payment Card Industry
Data Security Standards (PCI-DSS) Compliant systems. That being said, PhilCare
cannot ensure or warrant the security of any information you transmit to us,
and you do so at your own risk. We have taken reasonable steps to ensure the
integrity and confidentiality of personally identifiable information that you
may provide. You should understand, however, that electronic transmissions via
the Internet are not necessarily secure from interception, and so we cannot
absolutely guarantee the security or confidentiality of such transmissions.
To further protect your privacy, you may choose to:
·
Update and correct your
personal information
·
Cancel your account or
request that we no longer use your information to provide you services
To do any of these, contact PhilCare by one of the methods
listed below.
·
If you reached this Site via an Ad from PhilCare
· If you come to a PhilCare website via a PhilCare advertisement, the ad may have been served to you based on your interests or selected for you based on your browsing activities
Protecting Children's Privacy
We are committed to protecting children’s privacy on the
Internet, and we do not knowingly collect personal information from children.
Links to Other Websites
Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you’re visiting.
Privacy Policy Update
We may need to update our privacy policy as technology changes
and PhilCare evolves. If we make significant changes to the Privacy Policy,
we’ll post a prominent message on our websites.
Contact Information
PhilCare Website Master
5/F iACADEMY Building
6764 Ayala Avenue
Makati City, Philippines
If you’ve contacted
the website about a privacy-related concern and you do not believe your problem
has been addressed, you may file a complaint with the PhilCare Website Master
by calling the PhilCare general number at 63 (2) 802 7333 and asking for the
Digital Marketing Manager.