ER Shield is a single-use health voucher that provides coverage for outpatient emergency care for viral and bacterial illnesses and treatment of injuries resulting from accidents (except for stroke) in 500+ designated PhilCare-accredited hospitals.
The ER Shield covers up to P50,000 emergency room care expense, inclusive of doctors’ fees, laboratory and diagnostic procedures, and medicines (as medically necessary and excluding vaccines).
Emergency cases are the sudden, unexpected onset of illness or injury, which at the time of contract reasonably appeared as having the potential of causing immediate disability or death or requiring the immediate alleviation of severe pain and discomfort. Emergency cases include but are not limited to the following: (a) Massive Bleeding; (b) Acute Appendicitis; (c) Fractures/multiple injuries secondary to accidents; (d) Convulsions; (e) illnesses or conditions resulting in moderate or severe dehydration such as diarrhea or fever; and (f) Syncope.
ER Shield also covers the following:
- Special modalities of treatment as medically necessary during ER and subject to P5,000 inner limit
- Diagnostic and therapeutic procedures as medically necessary for emergency room care
- Hospital emergency care for animal bites except vaccines
*Take note: ER Shield cannot be activated along with the other vouchers such as ER Vantage, Health Vantage, Dengue Assist and ER Health Assist at the same time with the same person.
Age Eligibility and Voucher Validity
ER Shield is for clients aging from 6 mos to 64 years old and is valid for 1 year upon activation date.
Top-Notch Assistance Offline and Online
PhilCare’s services are delivered through a combination of people and digital channels. People channels include a team of Liaison Officers in key hospitals assisting members for admission or confinement, Quick Assist desks in major hospitals, a 24/7 Contact Center manned by nurses and supported by a state of the art technology platform, and finally, PhilCare-owned clinics and the PhilCare Clinic@Work worksite clinics supported by a competent medical team.
Our intense focus on the customer inspired us to pioneer innovation and transform customer experience through digital channels. Find a provider through PhilCare’s mobile app, HeyPhil! Check your health program, transactions, and the newest news about health and wellness through our interactive portals. Easily repurchase your health card through our e-Commerce site and talk to us and your co-PhilCare members through our social media sites. Digital channels promote convenience and speed of service delivery to our members.
ER Shield does not require medical examinations (for purchase) and hospital deposit (for availment.) It is accepted in 500+ PhilCare-accredited hospitals nationwide excluding six (6) major hospitals in Metro Manila (Makati Medical Center, St. Luke's Medical Center (QC and Global), Asian Hospital and Medical Center, The Medical City, and Cardinal Santos Medical Center)
Step 1: Voucher registration is required. Click here to register. Upon activation date (7 days from date of registration), ER Shield is ready for use.
* Terms and conditions apply.
** See FAQs for more details.
*** Check the list of non-covered illnesses and diseases.
** Your final medical diagnosis is the basis for PhilCare’s approval of coverage.